Please read this document carefully before using the my33 platform. By registering and using our services, you agree to comply with all terms and conditions stated herein.
Important: This document is a binding agreement between you and my33. Please ensure you fully understand it before continuing to use the platform.
Six core principles that form the framework for fair and transparent use of the my33 platform for all parties.
Only individuals aged 18 and above are eligible to register and use the my33 platform. Each account is personal and may not be shared or transferred to any other party.
You are fully responsible for maintaining the confidentiality of your my33 account login credentials. my33 will never ask for your password through any communication channel outside of the official verification process.
All deposit and withdrawal transactions on my33 are processed in accordance with established policies. Withdrawals will be processed within the promised timeframe subject to completed KYC verification.
Every my33 bonus and promotion is subject to its own wagering requirement. All bonus terms are clearly stated on the relevant promotions page with no hidden conditions.
All games on my33 use a Random Number Generator (RNG) that has been independently audited and certified. This ensures every game outcome is fair and cannot be manipulated.
My33 is committed to healthy gaming practices. Players showing signs of problem gambling will be offered assistance and self-control tools in line with our responsible gaming program.
These Terms and Conditions take effect as soon as you register an account on the my33 platform or begin using any of the services we offer. If you do not agree with any part of these terms, please cease using the platform immediately and contact our support team for assistance with account closure.
My33 reserves the right to modify, add, or remove any part of these Terms and Conditions at any time without prior notice. It is your responsibility to review these terms periodically to ensure you remain aware of the latest terms applicable to your use of the platform.
Your continued use of the my33 platform following any changes to the terms is considered your acceptance of the updated terms. my33 will endeavour to notify members of significant changes via notices on the platform or to the registered email address.
To register an account on my33, you must meet the following requirements:
During registration, you are required to provide complete, accurate, and up-to-date information. Required details include your full name as stated on your identification document, identification card number, active phone number, valid email address, and bank account number for withdrawal purposes.
My33 reserves the right to request supporting documents at any time as part of the Know Your Customer (KYC) process. Documents that may be required include a copy of your identification card, utility bill or bank statement as proof of address, and additional documents if required for regulatory compliance.
Each individual is only permitted to hold one active account on the my33 platform at any one time. Ownership of multiple accounts by the same individual is prohibited and may result in the closure of all associated accounts and the freezing of all balances and bonuses therein.
My33 accepts deposits via a variety of secure, approved payment methods, including DuitNow, FPX, Touch 'n Go eWallet, GrabPay, and Boost. All deposits are processed in Malaysian Ringgit (MYR) and no processing fees are charged by my33.
Minimum and maximum deposit limits are subject to your chosen payment method and account verification level. Deposit limits can be reviewed directly on the platform's deposit page. my33 reserves the right to adjust deposit limits from time to time based on operational needs and applicable regulations.
All funds deposited into your my33 account must originate from legitimate sources and be entirely your own. my33 operates sophisticated detection systems to identify any suspicious financial activity and reserves the right to report such activity to the relevant authorities.
Withdrawals from your my33 account may be requested at any time, subject to the following conditions. Withdrawal requests will be processed within the stated timeframe once all verification requirements have been fully met by the member.
My33 is committed to processing withdrawals promptly. Processing times vary depending on the chosen method — withdrawals via DuitNow and e-wallets are typically completed within a few hours, while bank transfers may take up to one business day. First-time withdrawals may take longer due to additional security verification.
My33 reserves the right to place a hold on withdrawal processing if there are signs of fraudulent activity, breaches of terms, or outstanding compliance requirements. In such cases, our team will contact you through your registered channel to obtain further information.
My33 offers a wide range of bonuses and promotions for both new and existing members. All bonuses are subject to wagering requirements and specific terms stated on the relevant promotions page. It is your responsibility to read and understand the terms of each promotion before claiming any bonus.
Most my33 bonuses require you to meet wagering requirements before the bonus value or any winnings derived from it can be withdrawn. Wagering requirements mean you must wager a specified amount calculated based on the bonus value received. The wagering requirement rate varies by promotion type and is clearly stated on each promotional offer.
Any attempt to exploit or abuse the my33 bonus system — including opening multiple accounts to claim bonuses repeatedly, using automated software, or engaging in bonus abuse through hedge betting — is strictly prohibited and may result in bonus cancellation and account closure without prior notice.
All games available on the my33 platform are conducted in accordance with the rules established by their respective game providers. By using any game on my33, you agree to fully comply with those game rules.
The results of all games on my33 are final and cannot be disputed. The RNG (Random Number Generator) system in use has been independently audited to ensure fairness and transparency in every game round. In the event of a technical dispute, my33's system records shall serve as the definitive reference.
In the event of a technical disruption during a game session, my33 will endeavour to resolve the issue promptly. Wins generated during a recognised system error may be voided, and any affected funds will be returned to your account.
To maintain a fair and safe gaming environment for all members, my33 enforces prohibitions against various conduct that may compromise the integrity of the platform. Violations of any of the following prohibitions may result in permanent account suspension or closure:
My33 reserves the right to suspend or close any account at any time if there is reasonable cause to believe that a breach of these terms, fraudulent activity, platform abuse, or legal compliance requirements has occurred. In cases of closure due to confirmed fraud, the account balance may be fully forfeited.
You may close your my33 account at any time by contacting our support team. Before closure is processed, all active wagering requirements must be fulfilled, and any remaining balance will be returned to your original deposit method upon completion of verification.
My33 offers a self-exclusion facility to any member who feels the need to take a temporary or permanent break from gaming. Self-exclusion requests can be submitted through your account dashboard and will be enforced within the timeframe specified at the time of application.
My33 shall not be liable for any indirect, consequential, special, or punitive losses arising from the use of the platform, including but not limited to loss of profits, loss of data, or business interruption — unless such losses result from gross negligence or intentional fraud on the part of my33.
The maximum total liability of my33 to you under any circumstances shall not exceed the amount you deposited into your account within the thirty (30) days prior to the event giving rise to the claim. This limit applies to the fullest extent permitted by law.
My33 respects your privacy and is committed to protecting the personal information you share with us. The collection, use, and storage of your personal data is conducted fully in accordance with my33's Privacy Policy, which can be read at Privacy Policy page us.
By using the my33 platform, you agree that we may use your information for identity verification, transaction processing, service communications, regulatory compliance, and product improvement. my33 will not sell or disclose your personal information to third parties without your consent, except as required by law.
My33 reserves the right to amend, update, or replace any part of these Terms and Conditions at any time in accordance with operational needs, legislative changes, or company policy. Members will be notified of any significant amendments via notices displayed on the platform or by email to their registered address.
The "Last Updated" date shown at the top of this document reflects the date of the most recent amendment. It is your responsibility to review these terms periodically. Continued use of the platform after the amendment date constitutes your agreement to the revised terms.
If you have any questions, concerns, or complaints regarding these Terms and Conditions or your use of the my33 platform, our support team is available to assist you at all times.
Register a free my33 account today and enjoy a safe, fair, and entertaining online betting experience alongside over 500,000 members across Malaysia.